Refund policy
Every Tap2review plaque is programmed for the business it's going to, so we don't accept returns or give refunds if you simply change your mind. If something is wrong with your plaque, we'll put it right.
If something's wrong with your plaque
Let us know within 14 days of delivery if your plaque:
- arrives damaged,
- is faulty or doesn't work when tapped,
- doesn't open the review page for the business details you gave us, or
- isn't what you ordered.
Depending on the problem, we'll reprogram it, send you a replacement, or give you a refund.
How to make a claim
- Get in touch through our contact page with your order number.
- Tell us what's wrong. If the plaque is damaged, please include a photo of the plaque and the packaging.
- We'll let you know what happens next. If we need the plaque sent back, we'll cover the return postage.
Refunds
Approved refunds go back to your original payment method. Your bank or card provider may take a few business days to show the refund in your account.
What this policy doesn't cover
- Change of mind, including no longer needing the plaque.
- Plaques programmed correctly with business details you gave us that turned out to be wrong. Contact us and we'll help where we can.
- Damage caused after delivery by misuse, accidents or normal wear and tear.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights. The 14-day window above is our quick-fix process: if a fault shows up later, please still contact us.